I personally went on a significant journey getting closer to understanding the sacrifices my family made for me. Two years on, I am continually reminded about our Turn Back Time experience as commemorations for the start of World War I increase in visibility. Whilst there was not a focus on what life was like for the consumer, it is impossible for me not to consider the impact of Customer Experience – whatever the era!! If you want to know more about the programme, you can read all about it here. The essence of the programme was for us to live as our forbears lived with a view to understanding how life for the family unit has changed over time.
An experience like no other, we were transported back in time to the turn of the 20th century to find out how life was like for our ancestors. Two years ago my family and I were fortunate and honoured to participate in a BBC1 ‘living history’ programme called Turn Back Time: the Family.
